Don't Care
For people training and taking care of themselves
Appointments, plans, home tasks, documents and messages from your centre, in one place and always in your pocket.
To anyone followed by a Don't Care centre: clients, athletes, people on a programme.
If your centre sent you a link, open that: it takes you straight to the right centre. The button above opens the app and, if needed, asks for your centre's link or code.
the Cli app is a web app: you open it in the browser and, if you like, install it on your phone like any other app, with its own icon. It does not go through the stores.
Updates arrive on their own: there is nothing to download. Occasionally, after an update, the app asks to be closed and reopened — that is normal, and doing it once is enough.
Each centre has its own entry link. When you open it, the app immediately knows which centre it is and shows you its name before going on. It is the simplest way: there is nothing to look up.
You sign in with your e-mail: you receive a message and confirm. There is no password to remember. The same e-mail recognises you next time too, and on another device.
On your first visit the centre registers you and you are asked to complete your profile. If your record was already created by the centre, your details appear already filled in and you only need to check them. Until the profile is complete the app stays on that screen, but you are not trapped: from there you can go back to sign-in, sign out or switch account.
The fields you must fill in are marked with an asterisk, and the legend at the top of the form says so. The tax code is mandatory only where your centre requires it: there you see it marked, otherwise it appears as optional.
It can happen that your code is already registered, for instance from a record the centre created earlier. The app tells you and offers to continue without the code: the centre will merge the two records after verifying. No one else's data is ever shown to you.
Before using the app you open your centre's privacy notice and confirm that you have read it: with the version that separates the choices this is an acknowledgement, not consent. The confirmation is your own personal step: nobody can give it on your behalf, and every centre has its own. When the notice changes, the app shows it to you again. With earlier versions the same confirmation also included consent to the processing of health-related data, as then described; where the centre has enabled consents per purpose, consents are separate choices (entry «Privacy and consents»).
When your account is linked to several centres, the app lists them by name and asks you to choose before loading any data. The choice lasts for the session and you can change it from settings: appointments, plans, home tasks and documents are always those of the selected centre.
In «Appointments» you see the scheduled ones; to request new ones use «Book», with the services and locations your centre makes available. For an individual appointment confirmation stays with the centre; for a seat in an open session see «Open group sessions».
From your profile you update your details. In documents you find what the centre shares with you, according to what you are entitled to see. Notifications are enabled from the device and you can turn them off whenever you want.
The app updates itself. If something seems stuck on an old version, close it completely and reopen it. Reinstalling loses nothing: your data lives on the centre's server, not in the icon.
If your centre uses it, from the app home you open in one tap «Contact Don't Care»: it is the door to the studio. Pick a reason - appointments, payments and invoices, information, a question for your professional, other - and how you prefer to be contacted: by phone, giving a day and a time range, or with a message in the app, in which case no time is needed. Write briefly and send. Right after, the app tells you within how long the front desk takes the request in charge, and in the same screen you follow its status: Received, Taken in charge, Handled, with the outcome if there is one. When the status changes you get a notification that carries no detail: those are read only by opening the app.
If your centre uses it, the care space on the home screen shows «Conversations». It is your professional who opens a conversation, when something in your programme needs a closer look: you cannot start one, and that is not a technical limitation but how the programme works. Every message is personal and carries the name of whoever wrote it. Opening a thread you read every message in order of time and, while the reply window is open, you find the space to reply at the bottom: the screen tells you until when. After that period, or if the professional closes replies, the thread stays readable but the space to reply is gone; if they write to you again you will be able to reply once more. In the meantime, to put a request to the studio use «Contact Don't Care». Notifications tell you there is something to read and carry no text at all. This channel is not watched moment by moment and is not for urgent matters.
If your centre uses it, after a completed training session the home screen and the Dossier show the question «How did the training go?». You have 48 hours to answer with a few scores (for tennis: technical, tactical, mental, tension, motivation, physical state and the coach's question) and, if you wish, a note on your physical state. The answers become part of your programme and are seen by the professional who follows you; the Progress view shows the radar areas and the average of your latest sessions; opening a series you can place a second comparable one on the same chart. You answer once per training session: if you make a mistake, tell your professional.
If your centre offers them, choose «Open sessions» in «Book»: you find the group sessions of the next 30 days, by category, with day, time, duration and seats left; some also appear on the home screen, under «Book now». Tapping a session opens a summary with location, professional, price per person, payment on site and conditions. The seat is yours only when you press «Confirm booking», with no further confirmation from the centre; the booking then appears in «Appointments», under «Booked open sessions», and on the home screen when it is your next appointment. You need a connection: open sessions do not work offline.
Where the centre has enabled consents per purpose, after the acknowledgement the app asks you once for two optional choices, with nothing pre-selected: sharing among the centre's professionals of the content each of them produces, and health data (pain, effort, photos, assessments, messages) in services the centre does not qualify as a health service. You can decide later. In Settings → «Privacy and consents» you see your choices, change them and withdraw a consent with one tap; if you represent someone, you choose for them too. Refusing or withdrawing does not take away care or bookings, and withdrawing does not erase data: erasure is requested from the centre. If the centre suspends the collection of new consents, the card says so: you can still refuse and withdraw.
Because your account is not linked to that centre yet. Open the link your centre sent you: that is what creates the link. If you already did and the centre is not there, ask them: the centre decides who it follows.
Open the second centre's link with the same account. From then on the app will ask each time which centre you want to enter, listing them by name.
Because centres are independent of each other and none of them is the default. The link tells the app which centre it is, without making you pick from a list of other people's practices, which are none of your business.
So your centre can actually follow you: contact details, personal data and, where needed, the tax code. You do it once; afterwards you can change it whenever you like.
Continue without the code, as the app offers. The centre will verify and merge the records. Do not enter someone else's code and do not invent one.
With Safari, not another browser: open the app, tap Share, choose "Add to Home Screen" and confirm with "Add". The full steps are above, in the installation section.
Close the app completely and reopen it: the update applies on reopening. If you are using the browser, reload the page a second time.
Check that your browser is not blocking pop-up windows for this site: the notice and documents open in a tab. If the message persists, retry from the same screen; if it insists, tell your centre.
You find sign-out in the app settings, and the same two actions — Sign out and Switch account — are also available on the profile completion screen, without having to complete it first. After signing out, the next access starts from the e-mail again: you can use a different one if you want to enter with another account.
You can REPLY to them, not open a conversation yourself. They open it when something needs a closer look, and from that moment you can reply in the same thread for a limited time, shown on the screen. When that time is over, or if they closed replies, the thread stays readable but you can no longer write: to put a request forward use «Contact Don't Care», choosing the reason «A question for my professional». If your centre does not use in-app conversations yet, «Contact Don't Care» is the only way.
What the app shows you in «Contact Don't Care» is the date by which the front desk TAKES THE REQUEST IN CHARGE: it is an administrative commitment, normally within one working day, and the deadline runs on the centre’s working days. It is not a reply from your professional and it is not a clinical reply. Conversations have no promised reply time either: your professional looks at your programme regularly and writes when it is needed. <strong>For an emergency, a sudden worsening or an urgent symptom do not use the app: call 112 or 118, or go to the emergency department.</strong>
Because the time to reply has ended, or your professional closed replies in that thread. In both cases you can still read it: only the space to write disappears. If they write you a new message you will be able to reply again. In the meantime, to put a request to the studio use «Contact Don't Care».
No. Nobody watches your data in real time. It is collected continuously, and your professional reviews it periodically: nobody is listening moment by moment and an immediate reply is not guaranteed. The first time you open the app we tell you so, with a notice to read once. <strong>For an emergency, a sudden worsening or an urgent symptom do not use the app: call 112 or 118, or go to the emergency department.</strong>
Conversations stay normally available during your programme and up to 48 months after its last significant activity; then they move to a restricted-access archive and no longer appear in the app, while still being kept for up to 10 years unless longer obligations apply. Requests sent to the studio keep their text for 12 months from closure; from month 12 to month 24 only the minimum data demonstrating the handling remain, with no free text; after 24 months those are deleted too. The full detail is in the privacy notice.
No. The centre can set thresholds: when a value you report crosses one, the professional of that training session receives a generic notification, without the value. It is a nudge to look sooner, not an alarm: it is sent at intervals, only if they have the app with notifications enabled and still hold a title on you, and nobody watches in real time. In an emergency call 112 or 118.
You, the professional holding a current title on you and, if you are a minor, your representative under the centre's rules: under 14 only they answer, from 14 to 17 you too if the centre enabled it. The front desk and the admin panel do not read them. Every access to a minor's answers is recorded.
No. Tapping a session only opens the summary, and closing it books nothing. The seat is reserved only after «Confirm booking»: the app tells you with a confirmation message, both in «Book» and on the home screen if you booked from «Book now», and the message appears only once the centre has recorded the seat. In any case the booking appears in «Appointments», under «Booked open sessions».
From «Appointments», under «Booked open sessions». Within 10 minutes of confirming you can undo the booking; after that you can cancel it up to 24 hours before the start. Either way the seat becomes available again and the session stays for the others. Beyond these limits, and after the start, the app does not let you cancel: contact the centre.
No. If the app says it does not know whether the operation was recorded, press «Confirm booking» again: it repeats the same request and, if the seat had already been recorded, you get that confirmation, not a second seat. If in the meantime that booking was cancelled, for example by the centre, the app tells you: the seat is not yours and booking again needs a new confirmation. Without a connection open sessions cannot be booked or cancelled: the app does not queue them for later.
No, as long as you use the app or your programme with the centre continues. Where the centre has enabled retention by inactivity of the history, after 48 months without activity it warns you before archiving it, and the archive stays recoverable for 12 months: just come back to the app, or ask the centre. While it is archived, the centre's professionals and staff do not see its contents; your appointments stay. In those centres, under Settings, «History retention», you can confirm the retention or ask the centre for a copy of your data. Confirming is not a privacy consent.
Health services and bookings do not change. Without sharing, each professional sees what they produce and what you record for them, plus the shares you grant to a single professional. Without the consent to health data in non-health services, those data are not recorded: the app tells you when you try to save them. This also applies to data without an appointment, such as a note or a measurement, and to a document you send to a professional, if you do not receive only health services at the centre or that professional does not see you only for them. A withdrawal applies straight away, to the future: a record made offline after the withdrawal is rejected when the app reconnects. Withdrawing does not erase data: for erasure or restriction write to the centre.
No. After the front desk verifies it, the choices on the form count like those expressed in the app and appear in «Privacy and consents», where you can change them. Confirming the notice in the app stays separate: the form does not replace it.