Don't Care
For people working in the centre
Agenda, availability, client dossiers, plans and documents, in a secure, installable web app.
To the centre's professionals and to those who administer it. Clients have their own app, the Cli app.
You sign in with the account your centre assigned you. You can use it straight from the browser, without installing anything.
the Pro app is a web app: you open it in the browser and, if you like, install it on your phone like any other app, with its own icon. It does not go through the stores.
Updates arrive on their own: there is nothing to download. Occasionally, after an update, the app asks to be closed and reopened — that is normal, and doing it once is enough.
You enter with your centre account: you confirm your identity and the app opens the session. There is no invitation code to type: the centre grants access.
When your account is linked to several centres, the app lists them by name and asks you to choose before loading any data. You change the active centre from settings, without signing out.
These are not the same role. A professional has their own agenda and their own clients. Whoever administers the centre governs configuration and people, but has no agenda of their own. What you see depends on the role you hold in THAT centre, not on the account in general.
If you administer the centre without having a professional profile of your own, Schedule, Availability, Documents, Dossier and Plans first ask on whose behalf you want to work. You pick from the Access section and from then on you see their work. It is not an error: it is how the app says plainly whose data you are looking at.
Two views, Month and Week: the Schedule opens on Month, where you tap a day to see its appointments; Week lists them day by day. The + button creates a new appointment; opening an individual appointment or a group lets you edit or cancel it. Open sessions appear here without these commands: see «Open sessions».
Here you declare when and where you are available. It is the basis on which the centre and clients can request appointments: keeping it current avoids most phone calls.
Documents follow your role IN the centre and each document's confidentiality level. If something does not appear it is not a fault: it is the rule that applies to you.
The dossier gathers, client by client, what you need in order to follow them: details, history, notes, plans and measurements, with the path always visible so you know where you are. It always shows the SELECTED centre: if you work for several centres, changing centre changes what you see here.
You fill in plans, publish them to the client and assign home tasks. What you publish is what the client sees in their app: until you publish, it stays yours.
The centre's privacy notice has to be opened and confirmed personally. For you the confirmation only records that you have read it: it is not consent and it is not the signature of a contract. When the notice changes, for example with the section on professionals' contracts, the app shows it to you again; if the app is not up to date and does not know the new wording, it first asks you to update it. App updates arrive on their own: now and then you are asked to close and reopen, and doing it once is enough.
If the centre uses it, each client's Dossier contains «Conversations». It is the channel you use to step in when the programme data shows something that deserves a question or a word. You open the thread: the client cannot start one. The same command, «Write to the client», also appears in Home tasks and in Trends, and takes the message to the same screen already linked to the data you started from - the programme, the week, an exercise or a recorded session. The message is personal and carries your signature: there are no automatic messages. From the moment you write, the client can reply in the same thread for a limited time set by the centre. You can close replies whenever you want: the client will keep reading the thread but will no longer be able to write. There is no command to reopen: you reopen simply by writing again, and the button says so before you tap it. This is not a real-time channel and must not be used for urgent matters.
If the centre uses them, each athlete's Dossier shows the self-reports filled in after training sessions (in the Sheets section) and, in Progress, the radar by area and the moving average by session. Inside a series you can add a second one to the same chart, chosen among the comparable ones, over the same period and with the same averaging window. The centre can set threshold rules from the Frontoffice: when a reported value crosses one you receive a generic notification and find it in two places: the list of ALL your alerts, which you open from the Dashboard or from the Dossier home and which shows how many you have not reviewed yet, and the «Alerts» section inside a single athlete's Dossier. In both you mark it as seen, and from every row you can open its source. It reaches you only if you are the professional of that training session or plan, only while you hold a title on the athlete and only if you have a device with notifications enabled: it is not an alarm system.
A hold reserves a room in your name without a client or a service, while an appointment is still to be confirmed. You create it from the Schedule with “New hold”. While it is open neither you, your colleagues nor clients from their app can book that room at that time; the centre's administration and front desk can do it only with an explicit confirmation that is recorded. It expires on its own when it ends. You only see and manage your own holds. Once the time is confirmed, open the hold and choose “Convert into appointment”: the appointment starts at the time of the hold, in its room, and lasts as long as the service you choose; the hold closes at the same moment. The note is optional: write in it only a minimal reference to recognise the request, for example a name, and never health or clinical data or other details about the person. Only administration, the front desk and you can see it, and it is deleted 12 months after the conversion, the cancellation or the end of the hold.
If your centre uses them, group sessions open for booking appear in your Schedule together with the other appointments, even when nobody has booked yet. You recognise them by the service as the title and the «Open for booking» badge: you see how many seats are booked out of the capacity and, opening the session, the participants. You do not manage them in the PWA Pro: creation, changes, bookings and cancellations stay with the front desk. If you are the session's professional, opening it you record each participant's attendance: «Present» from the start of the session, «Absent» from its end; «Not recorded» is the starting state and does not mean absent. A wrong choice can be corrected, and who recorded it and when is kept. Attendance needs a connection. To see recent bookings and cancellations, refresh the schedule: if the refresh fails, the app does not present seats and participants as current.
Where the centre has enabled consents per purpose, in the Dossier you see content produced by other professionals only if the client has consented to sharing among professionals or has granted you a specific share; without it, you see what you produce and what the client records for you. In a service the centre does not qualify as a health service, health data are recorded only with the client's consent: otherwise the app does not save them and says so, and after a withdrawal they are no longer shown. If you see the person both for health services and for non-health services, the context decides: what you record on the health appointment is care; notes, drafts, reminders and conversations without an appointment, and documents you upload or share for them, need their consent. Without that consent, earlier content and documents you receive remain readable only when linked to a health service. The health services you provide with the qualification recorded by the centre do not depend on these consents, and they can only be booked with a qualified professional.
Because your account is not enabled in that centre yet. The centre grants it: ask whoever administers it.
Once a second centre enables you, at the next start the app will ask which one to enter, listing them by name. You then change the active centre from settings.
That your account administers the centre but has no professional profile of its own. Open the Access section and choose who you want to work on behalf of: schedule, documents and dossier will then show their work.
With Safari: open the app, tap Share, choose "Add to Home Screen" and confirm with "Add". The full steps are in the installation section above.
Close the app completely and reopen it: the update applies on reopening. In the browser, reload the page a second time.
Check that your browser is not blocking pop-up windows for this site. If a document stays invisible, it may be the confidentiality level set for your role, not a fault. If the Dossier says the module is not available, it really is switched off in that centre: ask whoever administers it. If instead it offers Try again, it is a problem of the moment: tap Try again, nothing else is needed.
From the app settings. Signing out closes the active centre's session; when you return you can sign in with whichever account you prefer.
The conversation belongs to the client's dossier, not to you: it is read and written by anyone who currently holds a title on that client, so the programme does not stop if you are away or if the reference professional changes. On the client's side the conversation is read by the client or, where applicable, by their authorised representatives: being able to see an adult's Home tasks does not automatically give access to their conversations. Closing replies deletes nothing and hides nothing: it only takes away the client's ability to write in that thread. If you write to them again, the possibility of replying reopens.
That you look at it when you review their programme, not at the moment they write it. The app tells them so explicitly — data is collected continuously, a person reviews it periodically, nobody watches in real time — and points them to 112 or 118 for urgent matters. The same line appears next to your own composer: it is there to remind you that this channel is not an emergency department, for them or for you.
No. After 48 months from the last significant activity of the pathway a conversation moves to a restricted-access archive: it no longer appears on any screen, but it is still kept. If the programme resumes — for example with a new appointment — you can open a new conversation with no obstacle. Reaching an archived one requires a reasoned request to the studio: it is a safeguard for the client, not a limitation of the app.
Because you were not the professional of that training session or plan, or the rule is reserved to a colleague, or you lost the title on the athlete before delivery, or none of your devices has notifications enabled. A self-report without a linked training session never produces alerts. Alerts stay in the Dossier for 30 days after delivery; the reported value stays in the athlete's programme.
Yes. In the Frontoffice exercise library each exercise can propose up to ten feedback measures (for example perceived effort or stroke quality); when you assign the plan the item freezes them and the athlete fills them in instead of the fixed effort and pain fields. Plans already assigned do not change.
It is probably reserved by a hold, yours or a colleague's. The app only tells you that the room is held, not by whom. A professional cannot book over a hold, and neither can a client from their app: if it is really needed, ask the front desk or the administration, who can do it only with an explicit confirmation that is recorded.
A new version of the privacy notice has been published. Open it and confirm that you have read it: for you this only records that you have read it, it is not consent and it does not replace the signature of the contract. Contracts do not appear in the app; if you want a copy or want to exercise your rights, write to info@dontcare.it. If you do not use the app, the centre delivers the notice to you by e-mail, certified e-mail (PEC) or against receipt.
No. In the PWA Pro you see the booked seats and the participants and record their attendance, but bookings, cancellations and changes to the session are handled by the centre's front desk. Clients can book and cancel from their own app, within the set limits.
Yes. Open the session and choose the right state, or «Not recorded» to remove the record. Every change is kept with who made it and when, including the front desk's. If someone else recorded the same participant in the meantime, the app reloads the list and shows you the current state. Anyone who cancelled their booking does not appear and is not recorded as absent.
Where the centre has enabled retention by inactivity of the history, a person who has not used the service for 48 months moves to the archive after the notices: they no longer appear in the Dossier and their contents (sheets, measurements, home tasks, reports, conversations and documents shared with them, including those you uploaded) do not open, even if you share appointments. The appointment stays in the schedule. The history becomes available again when the person comes back to the app or asks the centre.
Where the centre has enabled consents per purpose, other professionals' content requires the client's sharing, and health data in a non-health service their consent. If the client has not consented or has withdrawn, the app says so; neither you nor the centre can make that choice on their behalf. If the service is actually a health service, talk to the Administration, which qualifies services. If you also see the person for a health service, record the data on the health appointment: without an appointment their consent is needed.